Terms of service
Last updated: 24 August 2026
Welcome to Jo’s Dreamland! We want shopping with us to be simple, safe and enjoyable. These Terms explain the basics of shopping on www.josdreamland.co.za and using our website.
Our Shipping Policy, Returns & Refund Policy and Privacy Policy also form part of the terms that apply when you shop with us.
Customer Care: We’re Here to Help!
Have a question about an order, our bedding or anything else? Our small customer care team is here to help.
Email us at info@josdreamland.co.za and we’ll do our best to get back to you within 24 hours during business hours, Monday to Friday (SAST).
We may take a little longer during particularly busy periods or sales, but we’ll always try to reply as quickly as we can.
Placing an Order: The Important Bits
When you place an order, please make sure your contact, payment and delivery details are correct.
You’ll receive an order confirmation once your order has been placed successfully.
Occasionally, despite our best efforts, something may go wrong. We may need to cancel an order if:
- a product is unexpectedly unavailable;
- there is an obvious pricing or product information error;
- we’re unable to deliver to the address provided;
- payment cannot be verified; or
- we reasonably suspect fraud or misuse.
If we cancel an order after you’ve paid, we’ll refund the amount due to you and let you know as soon as possible.
Cancellations & Changes: Oops, Need to Make a Change?
We process orders quickly, so if you’ve made a mistake or need to change something, please email info@josdreamland.co.za as soon as you can.
If your order hasn’t yet been processed or dispatched, we’ll do our best to help.
Once your order has been dispatched, our Returns & Refund Policy will apply.
Of course, nothing in these Terms takes away any rights you may have under South African consumer law.
Prices & Payment: All the Details
All our prices are shown in South African Rand (ZAR).
Prices may change from time to time, but any change will not affect an order you have already placed.
Delivery charges, where applicable, will be shown before you complete your purchase.
We accept the payment methods shown at checkout, which may include Visa, Mastercard, Payflex and PayPal.
Payments are securely processed through our payment providers. If you choose a third-party payment service such as Payflex or PayPal, their own terms may also apply.
Please make sure you are authorised to use the payment method you choose.
Your bank or payment provider may sometimes charge additional fees, particularly for international transactions or currency conversion. These charges are outside our control.
Product Information: We Do Our Best to Get It Right
We take care to make sure our product descriptions, measurements, photographs and prices are as accurate as possible.
Colours can look slightly different depending on your screen or device, and small variations between products can sometimes occur.
If we discover an obvious error in a product description or price after you place your order, we’ll contact you and work with you to sort it out.
Delivery: Getting Your Order to You
Everything you need to know about delivery areas, charges and estimated delivery times can be found in our Shipping Policy.
Please double-check your delivery address before placing your order. Incorrect or incomplete delivery details may cause delays.
Returns & Refunds: Changed Your Mind or Something’s Not Right?
We want you to be happy with your Jo’s Dreamland order.
Our Returns & Refund Policy explains what to do if you change your mind or there’s a problem with something you’ve received.
Your rights under South African consumer law continue to apply.
Your Account: Keep It Safe
If you create an account with us, please keep your login details safe and don’t share them with anyone else.
You’re responsible for making sure the information you provide to us is accurate and that you’re authorised to make purchases using your chosen payment method.
If you think someone has accessed your account without permission, please contact us.
Shopping Cart & Wishlist: Grab It Before It’s Gone!
Just a friendly heads-up: adding something to your cart or wishlist doesn’t reserve it.
Our products are only secured once your order has been successfully completed, so if you see something you love, don’t leave it there for too long!
A Few Legal Points: The Fine Print, Simplified!
We’ll keep this part as painless as possible.
South African law applies
Jo’s Dreamland operates in South Africa and these Terms are governed by the laws of the Republic of South Africa.
Our designs and content belong to us
Our Jo’s Dreamland branding, bedding designs, illustrations, photographs, written content, Snuggle & Learn booklet content and other original material belong to us or are used by us with permission.
You’re welcome to enjoy and share our website for personal purposes, but please don’t copy, reproduce, sell or commercially use our designs or content without our permission.
Please use our website fairly
Please don’t use our website for anything unlawful, try to interfere with its security or operation, introduce harmful software, or use automated tools to collect or copy our website content or data without permission.
Sometimes websites have a bad day too
We do our best to keep our website available, accurate and secure, but occasionally there may be downtime, technical problems or circumstances outside our control.
Where the law allows, we won’t be responsible for losses caused by events outside our reasonable control.
Nothing in these Terms excludes any responsibility or customer right that we’re not legally allowed to exclude.
Links to other websites
You may occasionally find links to websites or services operated by other businesses. They have their own terms and privacy policies, and we aren’t responsible for websites we don’t control.
If Something Goes Wrong: Please Talk to Us
We’d much rather fix a problem than have an unhappy customer.
If you have a concern about your order or your experience with Jo’s Dreamland, please email info@josdreamland.co.za and give us the opportunity to help.
If we can’t resolve the matter, you may also have the right to approach an appropriate South African consumer protection body or court.
Important Information About Us: The Official Bit!
Registered name: Chrisnadri Investments (Pty) Ltd
Trading name: Jo’s Dreamland South Africa
Main business: Online retailer
Website: www.josdreamland.co.za
Email: info@josdreamland.co.za
Physical address and address for legal notices:
132 Mitchell Street
George
6529
South Africa
You can also request a copy of our PAIA Manual by emailing us at info@josdreamland.co.za.
Changes to These Terms
From time to time, we may update these Terms as our business, website or legal requirements change.
The latest version will always be available on our website, together with the date it was last updated.
We’re Here for You!
Hopefully you’ll never need to think about most of the things on this page.
If you have a question, something doesn’t look right or you simply need a little help, email us at info@josdreamland.co.za. We’ll be happy to help.