Returns & Refunds

We want you to love your Jo’s Dreamland purchase. If something isn’t right, please contact us at info@josdreamland.co.za and we’ll help you with the next steps.

Nothing in this policy limits your rights under applicable South African consumer law.

30-Day Change-of-Mind Returns

Changed your mind? In addition to your statutory consumer rights, Jo’s Dreamland offers a 30-day change-of-mind return policy on eligible full-priced products.

Please contact us within 30 days of receiving your order. Once your return has been approved, we ask that you send the item back within 7 days.

For a change-of-mind return, products must be:

• unused and unwashed;
• in their original condition;
• free from marks, stains, odours, pet hair or other signs of use; and
• returned with their original tags and packaging.

For voluntary change-of-mind returns, the customer is responsible for the cost of returning the item to us. Original delivery charges are not refundable unless required by law.

Once your return has been received and approved, we will refund the purchase price of the eligible returned product to your original payment method.

7-Day Cooling-Off Period for Online Purchases

For qualifying online purchases, South African law provides a statutory cooling-off period. You may cancel an eligible online purchase without giving a reason within 7 days after receiving the goods.

Where this statutory right applies, no cancellation penalty will be charged. You may, however, be responsible for the direct cost of returning the goods.

Certain categories of goods and transactions are excluded from the statutory cooling-off right under South African law.

Your statutory rights take precedence over our voluntary change-of-mind conditions where applicable.

Exchanges

If you would prefer a different size or design, please contact us at info@josdreamland.co.za within 30 days of receiving your order.

Exchanges are subject to stock availability and the same product-condition requirements as our voluntary change-of-mind returns. Additional courier charges may apply to voluntary exchanges.

If we sent you the wrong product, or the item is faulty or damaged on arrival, we will arrange the appropriate return or replacement at our cost.

Faulty or Defective Products

All Jo’s Dreamland products are covered by the consumer protections provided under South African law.

If a product is faulty, unsafe or does not meet the quality standards required by the Consumer Protection Act, you may have the right to return it within 6 months of delivery, at our risk and expense, and choose a repair, replacement or refund as provided by law.

Please email info@josdreamland.co.za with your order number, a description of the problem and, where possible, photographs showing the issue. Photos help us understand and resolve the problem more quickly but do not replace or limit your statutory rights.

Damaged or Incorrect Orders

If your order arrives damaged or we have sent you the wrong product, please contact us as soon as possible at info@josdreamland.co.za.

Include your order number and photographs of the item and packaging where possible. We’ll work with you to arrange the appropriate replacement, return or refund at no additional cost to you.

Sale Items & Gift Vouchers

Sale or clearance items and gift vouchers are not eligible for our voluntary 30-day change-of-mind return policy.

This does not affect any statutory right you may have to return an item, including rights relating to qualifying online cancellations or faulty, defective or incorrectly supplied goods.

How to Make a Return

Please do not send a return without contacting us first.

Email info@josdreamland.co.za with your order number and the reason for your return. We’ll confirm whether the return is eligible and provide the appropriate return instructions and address.

Jo’s Dreamland does not operate a public return or collection premises, so returns should not be sent to an address shown elsewhere on our website unless specifically instructed by our Customer Care team.

For change-of-mind returns, we recommend using a trackable courier service and keeping your proof of shipment until your refund has been completed.

How Long Will My Refund Take?

Once your return arrives, please allow approximately 3–5 business days for us to inspect and process it.

Approved refunds will be made to the original payment method. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.

Where a statutory refund period applies, we will process the refund within the period required by South African law.

Parcel Showing as Delivered but Not Received?

If your courier tracking shows your parcel as delivered but you haven’t received it, please do not submit this as a return. Contact us at info@josdreamland.co.za and we will investigate the delivery with our courier partner.

Please also see our Shipping & Delivery Policy for further information.

Need Help?

If you’re unsure whether your order qualifies for a return, refund or exchange, please email info@josdreamland.co.za. We’ll be happy to help.