Refund policy
Returns & Exchanges
If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs and non-refundable payment service fees.* You must notify us within 30 days of receipt of goods and return the goods to us within 37 days to be eligible. Items must be unwashed, unused and in their original packaging with tags intact.
Please notify us by email at info@josdreamland.co.za to request a returns form.
*Credit card and PayPal transaction fees are usually fully refunded. Non-refundable Payflex fees are 6.7% of the purchase price.
How Long Does It Take to Process a Return?
- Please allow 3–5 business days for your return to be processed once it arrives back at our warehouse.
- Refunds will be processed within 3–5 business days back to the original method of payment (credit card, PayPal, etc.) but may take a few extra days to reflect in your account.
- If your return arrives in a condition that does not meet our Returns Policy, we may need to reject the return. Our Customer Care Team will be in touch if this is the case.
What’s Excluded From Returns?
Sale items, gift vouchers, items damaged after delivery through misuse or mishandling, and items that the courier shows as “delivered”.
Snuggle & Learn Booklets: Because our booklets are printed publications, we do not accept change-of-mind returns on booklets. If your booklet arrives damaged, faulty or incorrect, please contact us and we’ll happily help. Your statutory consumer rights are not affected.
Faulty or Missing Items?
Contact us at info@josdreamland.co.za with photos of the issue. We’ll make it right!
Didn’t Find Your Answer?
Our friendly customer support team is here to help! Contact us at info@josdreamland.co.za and we’ll get back to you as soon as possible. We’re all about making your Jo’s Dreamland experience a dream!