Terms of Service

Last updated: 24 August 2026

Welcome to Jo’s Dreamland. These Terms explain how our online store works, what you can expect from us, and what we expect from you when you visit or shop at www.josdreamland.co.za.

Jo’s Dreamland South Africa is operated by Chrisnadri Investments (Pty) Ltd, trading as Jo’s Dreamland South Africa (“Jo’s Dreamland”, “we”, “us” or “our”).

By using our website or placing an order, you agree to these Terms. Our Shipping Policy, Returns & Refund Policy and Privacy Policy also apply where relevant.

Shopping with us

You must be legally able to enter into a purchase agreement. If you are under 18, a parent or legal guardian should place the order for you.

Please make sure the information you give us, including your delivery address and contact details, is accurate.

Items added to your cart or wishlist are not reserved and may sell out before you complete your purchase.

Orders

Your order is confirmed once payment has been successfully completed and we have sent you an order confirmation.

Although we do our best to keep stock and pricing information accurate, occasionally an item may become unavailable or an error may occur. We may cancel an order if:

• an item is unavailable;

• there is an obvious pricing or product information error;

• we cannot deliver to the address provided;

• payment cannot be verified; or

• we reasonably suspect fraud or misuse of our website.

If we cancel an order after payment has been received, we will refund the amount due to you.

Changes and cancellations

We process orders quickly, so please contact us as soon as possible if you need to change or cancel an order.

If your order has not yet been processed or dispatched, we will do our best to assist. Once an order has been dispatched, our Returns & Refund Policy will apply.

Nothing in these Terms or our policies limits any rights you may have under applicable South African consumer law.

Prices and payment

All prices are shown in South African Rand (ZAR).

Any applicable delivery charges will be shown before you complete your purchase.

You can pay using the payment methods available at checkout. These may include Visa, Mastercard, Payflex, PayPal or other payment options we make available from time to time.

Third-party payment providers have their own terms and privacy practices, which may apply when you choose their services.

You confirm that you are authorised to use the payment method selected.

Products

We take reasonable care to make sure our product descriptions, photographs, colours, sizes and prices are accurate.

Colours may appear slightly different depending on your screen or device, and minor variations may occur between products.

Product availability and prices may change without notice before an order is placed.

Delivery

Our delivery areas, charges and estimated delivery times are explained in our Shipping Policy.

Please provide a complete and accurate delivery address. We cannot be responsible for delays caused by incorrect or incomplete information supplied by you.

Returns and refunds

Our Returns & Refund Policy explains how returns, exchanges and refunds work.

That policy is intended to operate alongside your rights under South African law and does not remove any rights that cannot legally be excluded.

Your account and website security

If you create an account, you are responsible for keeping your login details secure.

Please tell us promptly if you believe someone has accessed your account without permission.

You may not use our website to:

• break any law;

• interfere with the operation or security of the website;

• introduce malicious software;

• scrape, copy or collect our content or data using automated tools without permission; or

• use our website or content for unlawful or unauthorised commercial purposes.

Our content and designs

Unless otherwise stated, the Jo’s Dreamland name, branding, bedding designs, illustrations, booklet content, photographs, text, graphics and other website content belong to us or are used by us with permission.

You may browse and use our website for personal shopping purposes, but you may not reproduce, sell, distribute or commercially use our content without our written permission.

Other websites and services

Our website may contain links to third-party websites or use third-party services such as Shopify, payment providers and delivery providers.

We are not responsible for third-party websites, services or content that we do not control. Their own terms and privacy policies may apply.

Website availability

We aim to keep our website accurate, secure and available, but we cannot guarantee uninterrupted access or that the website will always be free from errors.

To the extent permitted by law, we will not be responsible for losses caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights where South African law does not allow us to do so.

Resolving a problem

We want to resolve problems quickly and fairly. If something has gone wrong with an order or your experience with Jo’s Dreamland, please contact us first at info@josdreamland.co.za.

These Terms and your use of our website are governed by the laws of the Republic of South Africa.

You may also have the right to approach an appropriate consumer protection body or court if we cannot resolve your complaint.

Changes to these Terms

We may update these Terms when our business, services or legal requirements change.

The latest version will always be published on our website with the date it was last updated. Orders already placed will remain subject to the terms that applied when the order was made, except where the law requires otherwise.

About Jo’s Dreamland

Trading name: Jo’s Dreamland South Africa
Legal entity: Chrisnadri Investments (Pty) Ltd
Main business: Online retail
Website: www.josdreamland.co.za
Email: info@josdreamland.co.za
Physical address and address for legal notices:

132 Mitchell Street

George

6529