Shipping & Delivery
We want your Jo’s Dreamland order to reach you safely and as quickly as possible. We deliver throughout South Africa using trusted courier partners, with shipments managed and tracked through Bob Go.
Delivery Options & Costs
Standard Delivery – R180
Our standard delivery rate applies to regular Jo’s Dreamland bedding orders throughout South Africa. Estimated delivery is generally 3–5 business days after dispatch, although regional and remote areas may take a little longer.
Express Delivery – R300
Express delivery is available for regular bedding orders to eligible destinations. Estimated delivery is generally 1–3 business days after dispatch, depending on the delivery address and courier service available.
Express delivery is not available to all areas. The delivery options available for your address will be shown at checkout.
Continental Pillows & Bulky Items
Our extra-fluffy Continental Pillows are considerably bulkier than our regular bedding and incur different courier charges due to their packed size. A separate delivery rate therefore applies to Continental Pillows and orders containing Continental Pillows, and the applicable shipping charge will be shown at checkout.
The standard R180 and express R300 flat delivery rates do not apply to Continental Pillows.
A Note About Delivery Rates
Our flat delivery rates are designed to keep shipping simple and predictable for our customers. In some regional or remote locations, courier costs may vary because of the delivery area or service available. Where a particular delivery option is not available for your address, this will be reflected at checkout.
Order Processing & Dispatch
Orders are processed on business days, Monday to Friday, excluding South African public holidays.
Once your order has been packed and collected by the courier, you’ll receive a dispatch confirmation with tracking information so you can follow your delivery.
Delivery estimates begin from the date your order is dispatched, rather than the date the order is placed.
Delivery Times
Courier delivery times are estimates and can vary depending on your location, the courier service available in your area and circumstances outside our reasonable control.
Regional and remote deliveries may take longer than deliveries to major centres. Delivery may also take longer during particularly busy periods such as Black Friday and the festive season.
If there is an unexpected delay with your order, please contact us at info@josdreamland.co.za and we’ll assist with following it up.
Please Check Your Delivery Details
Please make sure your delivery address, postal code and contact details are correct before completing your order. Accurate information helps us avoid unnecessary courier delays.
If you realise that you have entered an incorrect address, contact us at info@josdreamland.co.za as soon as possible.
If your order has not yet been dispatched, we’ll do our best to update the address. Once an order has been collected by the courier, changes may not be possible and rerouting or redelivery may result in additional courier charges. We’ll let you know before any additional charge is made.
Receiving Your Delivery
Please provide a delivery address where someone will normally be available to receive the parcel during courier delivery hours.
If the courier is unable to complete the delivery, another delivery attempt or additional arrangements may be required.
Tracking Your Order
Once your parcel has been dispatched, tracking information will be sent to the email address provided with your order.
Tracking updates are supplied by the courier and may occasionally take some time to update after collection.
Has Your Parcel Been Delayed, Lost or Damaged?
If your parcel appears to be significantly delayed, arrives damaged, or your tracking shows that it has been delivered but you haven’t received it, please contact us at info@josdreamland.co.za.
We’ll work with our delivery partners to investigate the issue and help resolve it. Please contact Jo’s Dreamland directly rather than the courier or Bob Go so that we can manage the enquiry on your behalf.
Online Only
Jo’s Dreamland is an online business and does not offer customer collections from our business address.
Questions About Delivery?
If you have any questions about shipping before placing your order, please email info@josdreamland.co.za and we’ll be happy to help.
Nothing in this Shipping & Delivery Policy limits any rights you may have under applicable South African consumer law.