Privacy Policy

Last updated: 24 August 2026

At Jo’s Dreamland, we respect your privacy and want you to understand how we use your personal information.

Jo’s Dreamland South Africa is operated by Chrisnadri Investments (Pty) Ltd, trading as Jo’s Dreamland South Africa (“Jo’s Dreamland”, “we”, “us” or “our”).

This Privacy Policy explains what information we collect when you visit www.josdreamland.co.za, shop with us or contact us, and how we use and protect that information.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

What information do we collect?

Depending on how you use our website, we may collect:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.

• Order information, including products purchased, order history, returns, refunds and transaction information.

• Account information, if you create an account with us.

• Communications, including information you provide when contacting customer service, leaving a review or communicating with us.

• Device and website information, such as your IP address, browser, device type and information about how you use our website.

• Marketing preferences, including whether you have chosen to receive marketing from us.

Payment information is processed through the payment providers available at checkout and is subject to their security and privacy practices.

We collect information directly from you, automatically when you use our website through cookies and similar technologies, and from service providers who help us operate our store.

Why do we collect your information?

We use personal information where reasonably necessary to:

Process and deliver your orders

We use your information to:

• process purchases and payments;

• arrange delivery;

• send order confirmations and updates;

• manage returns and refunds; and

• provide customer support.

Information such as your name, contact details, delivery address and payment information is necessary if you want to place an order. If you do not provide the required information, we may not be able to complete your purchase or deliver your order.

Improve our website and service

We may use information about how customers browse and use our website to understand what is working, improve our products and website, troubleshoot problems and measure the effectiveness of our marketing.

Where possible, we use aggregated or de-identified information for this purpose.

Keep our store secure

We may use information to prevent and investigate fraud, misuse, security incidents and other unlawful activity.

Communicate with you

We use your contact information to respond to questions and to send information relating to your orders or customer relationship with us.

Send marketing

If you have chosen to receive marketing from us, or where otherwise permitted by law, we may send you information about Jo’s Dreamland products, launches, offers or other news.

You can unsubscribe at any time by using the unsubscribe option in our marketing communications or by emailing info@josdreamland.co.za.

Unsubscribing from marketing will not stop important messages relating to an order you have placed.

When do we share your information?

We do not sell your personal information.

We may share the information necessary to operate our business with trusted service providers, including:

• Shopify, which hosts and supports our online store;

• payment providers;

• delivery and courier providers;

• technology, cloud-storage and website-service providers;

• analytics and advertising providers, where enabled and permitted;

• professional advisers such as accountants or legal advisers; and

• government, regulatory or law-enforcement authorities where required by law.

We only provide third parties with information that is reasonably necessary for the service they provide or where disclosure is otherwise permitted or required by law.

Third-party providers may also process information under their own privacy policies.

Shopify and international processing

Our online store is hosted by Shopify.

Shopify and some of our other technology or service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is handled in accordance with POPIA.

Cookies

Like most online stores, we use cookies and similar technologies.

Cookies help us to:

• keep the website working properly;

• remember preferences and shopping-cart information;

• understand how visitors use our website;

• improve our website and customer experience;

• measure marketing performance; and

• help detect suspicious or fraudulent activity.

Some cookies are necessary for the website to function, while others may be used for analytics or marketing.

You can manage cookies through your browser and, where available, through the cookie choices provided on our website. Disabling some cookies may affect how certain parts of the website work.

How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• process and support your orders;

• meet legal, tax and accounting requirements;

• resolve disputes; and

• protect our legal rights.

If you unsubscribe from marketing, we will stop using your information for that purpose, although we may still need to retain or use it for orders, legal records or other lawful purposes.

How do we protect your information?

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

If a security compromise affecting your personal information occurs, we will take the steps required by applicable law, including notifying the Information Regulator and affected individuals where required.

Your privacy rights

Under POPIA, you may have the right to:

• ask whether we hold personal information about you;

• request access to your personal information;

• ask us to correct or update inaccurate information;

• request deletion or destruction of information where permitted by law;

• object to certain uses of your personal information;

• withdraw consent where we rely on consent; and

• object to or unsubscribe from direct marketing.

We may need to confirm your identity before dealing with a privacy request.

Some information may need to be retained even after a deletion request where we are legally required or entitled to keep it.

To exercise your rights, email info@josdreamland.co.za.

Children’s privacy

Our products are designed for children and families, but our online store is intended to be used by adults.

We do not knowingly ask children to create accounts or provide personal information directly to us.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can address it.

Other websites

Our website may contain links to websites operated by third parties.

We do not control those websites or how they handle personal information. We recommend reviewing their privacy policies before providing them with your information.

Privacy complaints

If you have a question or complaint about how we handle your personal information, please contact us first so that we can try to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa).

Information Regulator:
Website: www.inforegulator.org.za
Privacy complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

Changes to this Privacy Policy

We may update this Privacy Policy from time to time when our practices, technology or legal requirements change.

The current version will always be published on our website with its latest update date.

Contact us

For privacy questions, requests or complaints, contact:

Jo’s Dreamland South Africa
Chrisnadri Investments (Pty) Ltd

132 Mitchell Street

George

6529

South Africa

Email: info@josdreamland.co.za