PAIA Manual

Chrisnadri Investments (Pty) Ltd trading as Jo’s Dreamland

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended

Date of compilation: August 2026
Last updated: August 2026

1. Introduction

The Promotion of Access to Information Act 2 of 2000 (PAIA) gives effect to the constitutional right of access to information held by public and private bodies where that information is required for the exercise or protection of a right.

This manual explains what records are held by Chrisnadri Investments (Pty) Ltd trading as Jo’s Dreamland, how those records may be accessed and how Jo’s Dreamland processes and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Company Details

Legal entity: Chrisnadri Investments (Pty) Ltd
Trading name: Jo’s Dreamland
Company registration number: [INSERT REGISTRATION NUMBER]
Country of registration: Republic of South Africa
Physical / business address: [INSERT BUSINESS ADDRESS, GEORGE, WESTERN CAPE, SOUTH AFRICA]
Postal address: [INSERT IF APPLICABLE]
Website: www.josdreamland.co.za
General email: info@josdreamland.co.za
Business telephone: [INSERT BUSINESS TELEPHONE NUMBER]

Jo’s Dreamland operates primarily as an online retail business specialising in kids bedding and related products.

3. Information Officer

The Information Officer responsible for PAIA and POPIA matters is:

Information Officer: Marna van Eck
Email: info@josdreamland.co.za
Telephone: [INSERT BUSINESS TELEPHONE NUMBER]
Business address: [INSERT BUSINESS ADDRESS, GEORGE, WESTERN CAPE]

Requests for access to information and privacy-related enquiries should be directed to the Information Officer.

4. Purpose of This Manual

This manual is intended to help members of the public:

• understand what categories of records Jo’s Dreamland holds;

• identify records that may already be publicly available;

• understand how to request access to records;

• understand what personal information Jo’s Dreamland processes and why;

• understand who personal information may be shared with;

• understand whether information may be processed outside South Africa; and

• understand the measures taken to protect personal information.

5. PAIA Guide

The Information Regulator has published a guide explaining how PAIA works and how individuals may exercise their rights under PAIA and POPIA.

The guide is available from the Information Regulator (South Africa) and may also be requested from the Jo’s Dreamland Information Officer.

6. Records Available Without a Formal PAIA Request

Certain Jo’s Dreamland information is publicly available without submitting a formal PAIA request.

This may include:

• information published on the Jo’s Dreamland website;

• product descriptions, pricing and sizing information;

• Terms & Conditions;

• Shipping & Delivery Policy;

• Returns & Refunds Policy;

• Privacy Policy;

• this PAIA Manual;

• customer help and FAQ information;

• contact information;

• blog articles and other publicly published content; and

• marketing or social media content made publicly available by Jo’s Dreamland.

Publicly available website records may be accessed directly through the Jo’s Dreamland website.

7. Records Maintained in Accordance With Other Legislation

Jo’s Dreamland may hold records in accordance with South African legislation including, where applicable:

• Companies Act 71 of 2008

• Income Tax Act 58 of 1962

• Tax Administration Act 28 of 2011

• Value-Added Tax Act 89 of 1991

• Consumer Protection Act 68 of 2008

• Electronic Communications and Transactions Act 25 of 2002

• Protection of Personal Information Act 4 of 2013

• Promotion of Access to Information Act 2 of 2000

• Basic Conditions of Employment Act 75 of 1997

• Labour Relations Act 66 of 1995

• Unemployment Insurance Act 63 of 2001

• Compensation for Occupational Injuries and Diseases Act 130 of 1993

The inclusion of legislation in this list does not necessarily mean that every category of record contemplated by that legislation is held by Jo’s Dreamland.

8. Categories of Records Held by Jo’s Dreamland

Depending on the nature and activities of the business, records held may include:

Company & Corporate Records

• company registration and statutory records;

• company governance records;

• agreements and contracts;

• insurance records; and

• intellectual property and brand records.

Financial & Accounting Records

• accounting records;

• invoices and supplier records;

• bank and payment records;

• tax records;

• financial statements;

• expense records; and

• transaction records.

Customer & Ecommerce Records

• customer contact information;

• order and transaction records;

• billing and delivery information;

• delivery and tracking records;

• returns, exchanges and refunds;

• customer service correspondence;

• product reviews and feedback; and

• marketing preferences and communication records.

Supplier & Service Provider Records

• supplier contact details;

• agreements and contracts;

• invoices and payment records;

• courier and logistics records; and

• professional service provider records.

Website, Marketing & Intellectual Property Records

• website content;

• product photographs and descriptions;

• original designs and artwork;

• Jo’s Dreamland branding;

• Snuggle & Learn content and materials;

• advertising and marketing records;

• social media content; and

• website analytics and related records.

Employment & Contractor Records

Where applicable, Jo’s Dreamland may hold:

• employment or contractor agreements;

• identification and contact information;

• remuneration and payment records;

• tax and statutory employment records;

• leave and attendance records; and

• other records required for employment administration.

9. How to Request Access to a Record

A person requesting access to a record under PAIA must complete the prescribed Form 2: Request for Access to Record and submit it to the Information Officer.

Requests may be sent to:

Information Officer: Marna van Eck
Email: info@josdreamland.co.za
Business address: [INSERT BUSINESS ADDRESS]
Telephone: [INSERT BUSINESS TELEPHONE NUMBER]

Because Jo’s Dreamland is a private body, a requester must identify the right they wish to exercise or protect and explain why the requested record is reasonably required to exercise or protect that right.

Sufficient information should be provided to allow Jo’s Dreamland to identify the requester and the record being requested.

Proof of identity and, where a request is made on behalf of another person, proof of authority to act on that person’s behalf may be required.

Prescribed PAIA fees may apply where permitted by law.

Access to a record may be refused where one of the lawful grounds for refusal provided for in PAIA applies.

10. Complaints Regarding PAIA Requests

If a requester is dissatisfied with the outcome of a PAIA request, or Jo’s Dreamland does not respond within the period prescribed by PAIA, the requester may lodge a complaint with the Information Regulator (South Africa) using the prescribed Form 5 or seek any other remedy available under applicable law.

Information Regulator contact details:

Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg, 2191

Telephone: 010 023 5200
Toll-free: 0800 017 160
General enquiries: enquiries@inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za

11. Processing of Personal Information

Jo’s Dreamland processes personal information for legitimate business and legal purposes, including:

• processing and fulfilling customer orders;

• accepting and administering payments;

• arranging deliveries;

• handling returns, refunds and exchanges;

• responding to customer enquiries;

• maintaining customer and transaction records;

• operating and improving the Jo’s Dreamland website;

• preventing fraud and maintaining website security;

• conducting accounting and financial administration;

• communicating with suppliers and service providers;

• marketing Jo’s Dreamland products where permitted by law; and

• complying with legal, regulatory and contractual obligations.

Further information is available in the Jo’s Dreamland Privacy Policy.

12. Categories of Data Subjects & Personal Information

Customers

Information may include:

• names;

• email addresses and telephone numbers;

• billing and delivery addresses;

• order and purchase history;

• transaction and payment information;

• returns and refund information;

• customer service correspondence;

• marketing preferences; and

• website and online identifiers.

Website Visitors

Information may include:

• IP addresses;

• device and browser information;

• cookie identifiers;

• website activity; and

• analytics and advertising information where applicable.

Suppliers & Service Providers

Information may include:

• names and contact details;

• company registration and VAT information;

• banking and payment information;

• contracts and correspondence; and

• invoicing records.

Employees & Contractors

Where applicable, information may include:

• identity and contact information;

• employment or contractor records;

• banking and payment information;

• tax information; and

• information required to administer the employment or contractual relationship.

13. Recipients of Personal Information

Personal information may, where necessary and lawful, be supplied to categories of recipients including:

• payment processors;

• courier and delivery providers;

• ecommerce and website technology providers;

• accounting and financial service providers;

• email and customer communication platforms;

• analytics and advertising service providers;

• insurers and professional advisers;

• IT and cloud service providers; and

• regulatory, government or law-enforcement authorities where disclosure is required by law.

Only information reasonably necessary for the relevant purpose will be shared.

14. Cross-Border Processing of Personal Information

Some technology, ecommerce, cloud, analytics, marketing or other service providers used by Jo’s Dreamland may store or process personal information outside the Republic of South Africa.

Where personal information is transferred outside South Africa, Jo’s Dreamland will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards or other lawful grounds for the transfer are in place.

Countries / service providers used for cross-border processing:
[REVIEW AND INSERT ONCE CURRENT SERVICE PROVIDERS AND DATA HOSTING LOCATIONS HAVE BEEN CONFIRMED]

15. Information Security

Jo’s Dreamland takes reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, misuse, alteration or disclosure.

Measures may include, where appropriate:

• password-protected systems and account controls;

• access restrictions;

• secure ecommerce and payment systems;

• encryption and secure transmission technologies;

• reputable cloud and technology service providers;

• software and system security measures;

• backup and recovery measures;

• limiting access to personal information to persons who require it for legitimate business purposes; and

• appropriate contractual arrangements with service providers processing personal information on behalf of Jo’s Dreamland.

Security measures are reviewed and updated where reasonably necessary.

16. Availability of This Manual

This PAIA Manual is available:

• on the Jo’s Dreamland South Africa website;

• electronically from the Information Officer upon request; and

• as otherwise required under applicable law.

Requests for a copy may be sent to info@josdreamland.co.za.

17. Updating This Manual

Chrisnadri Investments (Pty) Ltd will review and update this PAIA Manual when reasonably necessary to reflect changes to the business, its information-processing activities or applicable legal requirements.

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Issued by:

Marna van Eck
Information Officer
Chrisnadri Investments (Pty) Ltd t/a Jo’s Dreamland

Date: August 2026